This Shipping Policy explains how Bhavani International, operating as S K FURNITURE HOURSE, delivers sublimation mugs and related products ordered through our online store. It supplements our Terms of Service and should be read together with our Refund & Returns Policy. By placing an order, you agree to the shipping terms described below.
1. Shipping Coverage
We currently ship to serviceable pin codes across India only. Delivery is available to residential addresses, offices, and commercial locations where our courier partners operate. We do not ship internationally at this time.
If your pin code is temporarily unserviceable, we will contact you to arrange an alternative address or issue a full refund if the order cannot be fulfilled.
2. Free Shipping
All orders qualify for free shipping. There is no minimum order value, no shipping surcharge, and no hidden delivery fee added at checkout. The total shown in your cart is the amount you pay.
3. Order Processing and Dispatch
Orders are typically processed within 1 business day of successful payment confirmation (or order confirmation for eligible COD orders). Dispatch usually occurs within 1–3 business days, excluding Sundays and public holidays.
During peak seasons, festivals, or high-volume promotional periods, processing may take slightly longer. We will notify you by email or SMS if a significant delay is expected.
4. Estimated Delivery Timelines
After dispatch, estimated delivery times depend on your location and courier partner performance:
- Metro cities: approximately 2–5 business days after dispatch
- Tier-2 and tier-3 towns: approximately 4–8 business days after dispatch
- Remote or hard-to-reach areas: up to 10 business days, subject to courier coverage
These timelines are estimates only and are not guaranteed unless we expressly state otherwise. Delays caused by weather, strikes, local restrictions, or courier disruptions are outside our direct control.
5. Packaging
Sublimation mugs are fragile. Every unit is individually inspected, bubble-wrapped, and packed in protective cartons to minimise breakage in transit. Bulk orders may be packed in multi-unit cartons with internal dividers where available.
If your order arrives with visible outer carton damage, please note it with the delivery agent where possible and contact us within 48 hours with photos of the packaging and product.
6. Tracking Your Order
Once your order is dispatched, we share tracking details by email or SMS when provided by our courier partner. You may also contact us with your order number for a status update.
Tracking information may take up to 24 hours to activate after the shipment is handed to the courier.
7. Delivery Attempts and Failed Delivery
Couriers typically make multiple delivery attempts. If delivery fails due to incorrect address details, customer unavailability, or refusal to accept the package, the shipment may be returned to us. In such cases:
- We will contact you to confirm the address or arrange re-delivery where feasible
- Re-delivery may be subject to additional courier charges if the failure was due to customer-provided errors or unavailability
- If the order is returned undelivered and cannot be re-shipped, our Refund & Returns Policy applies
8. Address Accuracy
You are responsible for providing a complete and accurate delivery address, including flat/house number, street, landmark, city, state, pin code, and a reachable phone number. We are not liable for delays or failed delivery caused by incomplete or incorrect address information submitted at checkout.
9. Damaged or Missing Items in Transit
If your mug arrives cracked, chipped, or missing from the shipment, contact us within 7 days of delivery at trade@bhavaniinternational.com with your order number and clear photos. Eligible claims are handled under our Refund & Returns Policy.
10. Bulk and Business Orders
Print shops, gift businesses, and event planners ordering in volume may receive split shipments or palletised cartons depending on quantity. For large orders, contact us before checkout to confirm dispatch schedules and delivery arrangements.
11. Contact Us
For shipping questions, tracking support, or delivery issues, reach us at:
S K FURNITURE HOURSE (trading as Bhavani International)
Plot 24, Export Promotion Zone, Mumbai 400001, Maharashtra, India
Email: trade@bhavaniinternational.com
Phone: +91 98209 34721