Bhavani International, operating under the trade name S K FURNITURE HOURSE, managed by Proprietor SHAROZ KHAN("we", "us", or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect when you visit our website, place orders, make payments, or contact us — how we use it, who we share it with, how long we retain it, and the rights available to you. By using our website or services, you acknowledge this Policy and our Terms of Service.
1. Data Controller
Legal entity: Bhavani International (trade name: S K FURNITURE HOURSE)
Proprietor: SHAROZ KHAN
Registered address: Plot 24, Export Promotion Zone, Mumbai 400001, Maharashtra, India
Email: trade@bhavaniinternational.com
Phone: +91 98209 34721
2. Scope of This Policy
This Policy applies to personal information collected through our website, checkout process, customer support channels, email and SMS communications, and any other interaction where you provide information to us. It does not apply to third-party websites or services linked from our site, including payment gateway portals and social media platforms, which are governed by their own privacy policies.
3. Information We Collect
3.1 Information You Provide
When you shop with us or contact us, we may collect:
- Full name, email address, and mobile phone number
- Delivery address, city, state, PIN code, and landmark details
- Order history, product preferences, and customer support messages
- Billing information required to process your transaction
- Feedback, reviews, and survey responses you choose to submit
3.2 Payment Information
When you pay online using credit card, debit card, UPI, net banking, or digital wallets, your payment is processed by our authorised payment gateway partners (such as Razorpay and their banking partners). We do not store your complete card number, CVV, UPI PIN, or net banking credentials on our servers.
We may receive and store limited payment-related information necessary to fulfil your order and handle refunds, such as:
- Transaction ID and payment status
- Last four digits of card number (where applicable)
- Payment method type (e.g. UPI, card, COD)
- Amount paid, date, and currency
- Refund and chargeback reference numbers
3.3 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address, browser type, device type, and operating system
- Pages viewed, time spent, referral URLs, and click behaviour
- Approximate geographic location derived from IP address
- Session identifiers, cookies, and similar technologies (see Section 9)
3.4 Information from Third Parties
We may receive information from courier partners (delivery status, proof of delivery), payment gateway providers (transaction confirmations), fraud prevention services, and analytics platforms to operate our store and protect against unauthorised transactions.
4. How We Use Your Information
We use your personal information for the following purposes:
- Processing, confirming, fulfilling, and delivering your orders
- Communicating order updates, delivery notifications, and support responses via email or SMS
- Processing payments, refunds, and resolving payment disputes
- Preventing fraud, abuse, and unauthorised transactions
- Improving our website, products, and customer experience
- Complying with legal, tax, and regulatory obligations under Indian law
- Sending promotional communications where you have opted in (you may opt out at any time)
- Enforcing our Terms of Service and protecting our legal rights
5. Legal Basis for Processing
We process your personal data on the following legal bases:
- Performance of a contract — to process your orders and deliver Products you have purchased
- Legitimate interests — to operate our business, prevent fraud, improve our services, and maintain security
- Legal obligation — to comply with tax, accounting, consumer protection, and law enforcement requirements
- Consent — for marketing communications and non-essential cookies, where required
6. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share information only as necessary with:
- Payment gateway providers — to process online payments, verify transactions, and issue refunds (e.g. Razorpay and associated banking networks)
- Logistics and courier partners — to deliver your orders to the address you provide
- Technology service providers — hosting, email, SMS, analytics, and customer support tools bound by confidentiality obligations
- Professional advisers — lawyers, accountants, and auditors as required
- Government authorities — when required by law, court order, or to protect our rights and safety
All service providers are required to handle your data securely and use it only for the purposes we specify. Payment gateway partners maintain PCI-DSS compliant infrastructure for card data processing.
7. Data Retention
We retain personal information only for as long as necessary:
- Order and transaction records — for the duration of our business relationship plus 7 years to meet tax, accounting, and legal requirements
- Payment and refund records — as required by financial regulations and payment partner policies
- Customer support communications — up to 3 years from resolution of the inquiry
- Marketing data — until you unsubscribe or withdraw consent
- Website analytics — typically up to 26 months, aggregated where possible
After the retention period, data is securely deleted or anonymised unless a longer period is required by law.
8. Data Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These include HTTPS encryption on our website, access controls, secure hosting practices, and staff training on data handling.
Online payments are processed through PCI-DSS compliant payment gateways. We never request your card CVV, UPI PIN, or net banking password via email, phone, or unsolicited messages. Report suspicious communications to us immediately.
No method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
9. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Enable essential site functionality, shopping cart, and checkout
- Remember your preferences and session state
- Analyse traffic and usage patterns to improve our store
- Support fraud prevention and security monitoring
You can control cookies through your browser settings. Disabling essential cookies may affect website functionality, including the ability to complete purchases. Where required by law, we will obtain your consent before placing non-essential cookies.
10. Your Rights
Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may have the following rights regarding your personal data:
- Right to access information about the personal data we hold about you
- Right to correction of inaccurate or incomplete data
- Right to erasure, subject to legal and contractual retention requirements
- Right to withdraw consent for marketing or optional processing
- Right to grievance redressal through our designated contact channel
To exercise these rights, email us at trade@bhavaniinternational.comwith the subject line "Privacy Request". We will respond within 30 days or as required by applicable law. You may also lodge a complaint with the relevant data protection authority once operational under Indian law.
11. Children's Privacy
Our website and services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, contact us and we will delete it promptly.
12. Account Termination and Data Deletion
If you wish to stop receiving marketing communications, use the unsubscribe link in our emails or contact us directly. If you request deletion of your personal data, we will honour the request subject to our legal obligation to retain order and transaction records for accounting, tax, and dispute resolution purposes, as described in our Terms of Service.
13. Third-Party Links
Our website may contain links to external sites such as social media platforms, payment portals, or courier tracking pages. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing personal information.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top indicates when the policy was last revised. Material changes will be communicated via our website or by email where appropriate. Continued use of our services after changes constitutes acceptance of the updated policy.
15. Contact Us
For privacy-related questions, grievances, or data requests, please contact:
SHAROZ KHAN— Proprietor & Data Grievance Contact
S K FURNITURE HOURSE (trading as Bhavani International)
Plot 24, Export Promotion Zone, Mumbai 400001, Maharashtra, India
Email: trade@bhavaniinternational.com
Phone: +91 98209 34721